Policies

Booking, Cancellation & Refund Policy

Prices and currency

All prices on this website are shown in Thai Baht (THB), per room, per night.

How you can pay

You may pay in person at check-in, or pay online now by card or PromptPay QR.

Online card payments are processed by Opn Payments (Omise).

Online payment fee

Paying by card or PromptPay QR costs the hotel a percentage of the payment, charged by our payment provider, plus VAT on that percentage. That cost is added to your bill as a separate line so the room rate itself stays exactly as advertised, and it is shown on the booking form before you confirm.

There is no online payment fee on a booking settled in person at the front desk, and none on the key-card deposit.

Key-card deposit

A 200 THB deposit for your room key card is collected at check-in, and refunded in full at check-out.

Check-in and check-out

Check-in is from 14:00 (ICT) and check-out is until 12:00 (ICT).

Changing or cancelling a booking

To change or cancel a reservation, contact the hotel by phone or email with your confirmation number, and the front desk will take care of it. Cancelling releases the room; it does not return any payment already made.

If you chose to pay at check-in, nothing has been charged and cancelling costs you nothing. If you have already paid online, please read the refund terms below before you cancel.

Refunds — please read before paying online

Payments made online are non-refundable. Once a payment has been taken we do not refund it — not for a cancellation, a change of dates, a shortened stay, a late arrival, or a no-show. Please be sure of your dates before choosing to pay online. If you would rather keep the flexibility, choose pay at check-in instead, where nothing is charged until you arrive.

Two things are outside these terms and are always put right. The 200 THB key-card deposit is a deposit rather than a payment, and is returned in full at check-out. And a billing mistake is not a refund matter: if you were charged the wrong amount or charged twice, contact us with your confirmation number and we will correct it.

Prepayment during busy periods

During certain busy or holiday periods, pay at check-in is not offered and full prepayment is required to hold the room. When this applies it is stated clearly on the booking form before you pay, and again on your confirmation email. The no-refund terms above apply to that payment in the same way.

If something goes wrong

If you were charged incorrectly or your payment does not appear on your booking, contact us with your confirmation number.

Privacy Policy

Who we are

J Park Hotel, Chonburi, Thailand, is responsible for the personal information described here.

What we collect

When you book, we collect your name, email address, phone number and stay details.

Card and payment information

We do not collect, see or store your card number, expiry date or security code.

Why we use it

To take and manage your reservation, send your confirmation, take payment, and meet legal obligations.

Who we share it with

We share only what is necessary, and only with the services that run this hotel’s systems.

How long we keep it

We keep booking and payment records for as long as we need them for accounting and legal purposes.

Your rights

Under Thailand’s Personal Data Protection Act you may ask for a copy of your data, or ask us to correct or delete it.

Cookies and browser storage

We use your browser’s local storage to remember your language, your booking in progress, and whether you are signed in.

Security

The site is served over an encrypted HTTPS connection and access to guest data is restricted to hotel staff who need it.

Changes to this policy

If we change these policies we will update this page and the date at the top.